Privacy Policy of Kigo LLC (d/b/a Betterbin or ERbin); Updated April 2020

Introduction: This privacy policy applies to the online interactions we have with you through the websites and related mobile applications of KIGO LLC (d/b/a Betterbin) and its affiliates, subsidiaries, divisions and brands (together, “Betterbin” or “we“), and all related electronic communications (together with the websites and related mobile application, the “Application“).

We are strongly committed to protecting the privacy of our customers and visitors. The purpose of this policy is to inform you of our policies regarding the collection, use, processing and disclosure of your personal information when you use our Application or when we communicate with you electronically. By using our Application or providing us your e-mail address, you agree to the collection, storage and use of information in accordance with this policy. If you do not agree to all of our policies and practices, you must not access or otherwise use the Application.

What Application Does This Policy Apply To?
This policy only applies to information we collect at and through websites owned and controlled by Betterbin, including but not limited to and and related mobile applications and related electronic communications.

This policy does not apply to any website or mobile application owned or operated by or communications sent by any third party, even if such third party website, mobile application or communication links to the Application or if the Application or communication contains links to a third party website. We encourage you to be aware when you leave our Application and to read the privacy statements of those third party websites and mobile applications that may also collect your personal information.

How Do We Collect Information and What Kind of Information Do We Collect?
Certain features on the Application enable potential customers and customers to provide Betterbin with certain personal information that we may use to contact or identify you. This information may include, but is not limited to:

  • Your contact information (such as your email address);
  • The identification data of your device;
  • Your general location (meaning the community or organization you choose to receive recycling or composting information about);

For example, we may collect this information when you use the Application, send us messages, subscribe to our mailing lists, newsletters or other forms of marketing communications, participate in a survey, click on an ad, redeem a promotion or use some other feature of our Application.

If you browse the Application without registering or creating a user account, you do so anonymously.  As an anonymous user, we do not collect your personal information.  We do, however, log your IP address (the internet address of your computer) to tell us which parts of the Application you visit and how long you spend there. While we do not link your IP address to anything personally identifiable, Betterbin will also track the state and/or country you are accessing the internet from, the date and time you visited and the type of computer, operating system and Web browser you are using. Your browser supplies us with this information.

If you contact us through e-mail, we typically retain the e-mail in our file servers and collect any contact information you provide so that we can reply to you and service your account.  Your e-mail also contains metafiles that may contain IP addresses, domain names, and other standard file information and this information may be retained electronically on our servers or in routine back-up files.  

How Do We Use and Share Your Information?
Betterbin uses your personal information to, among other things, do the following:

  • Manage your Betterbin user account (if you create an account), in order for you to be able to use our Application;
  • Enable you to receive accurate and relevant information based on your self-identified geographic location;
  • Enable you to send messages and upload pictures;
  • Receive customised notifications based on your use of the Application;
  • Answer the questions and comments that you make to us via our Application or our social media profiles and otherwise provide you with customer service;
  • Send you informative communications about the range of services we offer you in the Application.

By sending an e-mail to Betterbin, registering or subscribing with the Application, or otherwise providing your contact information to Betterbin, you authorize Betterbin to contact you using the contact information you provide, including e-mail.

We may use your e-mail address to notify you about the status of your account, provide customer service information, or to answer your questions and requests. We may also occasionally send you e-mail updates, notifications, or other promotional information about our Application. If you do not want to receive our electronic newsletter or promotional e-mails, you may unsubscribe at any time by clicking on “unsubscribe” at the bottom of any of our promotional e-mails or by contacting us as indicated below.

We use your IP address to learn more about our visitors as a group, not about you as an individual. The information helps us identify overall usage patterns and trends on the Application.

We may also disclose your personal information to third-parties, including, but not limited to, our IT service providers who provide us with data and storage management technological services, which are essential for the maintenance of our service, to assist us in running our business. Additionally, Betterbin may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) satisfy applicable law, a legal order or comply with legal process; (b) defend the rights of Betterbin or business partners; (c) detect, prevent or otherwise address fraud, security or technical issues; or (d) protect against harm to the rights, property or safety of Betterbin employees, agents, affiliates, business partners, customers or Application users.

If the ownership of all or substantially all of our business changes or we otherwise transfer all or part of our assets relating to our business or the Application to a third-party, such as by merger, acquisition, bankruptcy proceeding, joint venture, partnership or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless you agree differently or unless otherwise permitted by applicable law, your information would remain subject to the terms and conditions set forth in this privacy policy.

Except as set forth in this policy, Betterbin will not sell your personal information to any other organization unless you expressly agree to it (typically by checking a box indicating your consent).

Social Media, Cookies, Web Analytics and Aggregated Data

Social Media
Betterbin is active on social media pages, such as Facebook, LinkedIn, YouTube, Pinterest, Instagram and Twitter, and Betterbin may integrate social media widgets or features on the Application. These social media companies may recognize you and collect information about your visit to the Application, and they may set a cookie or employ other tracking technologies. Your interactions with those features are governed by the privacy policies of those companies.  Betterbin may display targeted advertising to you through such social media platforms.  Such social media companies have interest-based advertising programs that allow Betterbin to direct advertisements to users who have shown interest in our products when you visit a social media platform. These advertisements are governed by the privacy policies of those social media companies that provide them.

To improve your experience on the Application, we may use “cookies,” web beacons, and other technologies to receive and store certain information when you interact with the Application. Cookies are small text files that the Application may place on your computer as a tool to remember your preferences.  When you visit our Application again, the cookie allows our site to recognize your browser. Cookies may store unique identifiers, user preferences and other information, such as your IP address, what pages you visit or how you arrived at our Application. You may refuse the use of cookies by selecting the appropriate settings on your browser; however please note that if you do this you may not be able to use the full functionality of the Application.

Web Analytics
We may use third-party service providers, including but not limited to Google Analytics, to monitor and analyze the use of the Application. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google.  We use reports provided by Google Analytics to help us understand Application traffic, and web page usage. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Aggregated Data
Betterbin may take personal and business information and aggregate data so that it is no longer identifiable. Betterbin may use this information to enhance the features of its Application and services. Betterbin may also sell or license this aggregated information to third parties or publish the information. Betterbin will take reasonable precautions to ensure that such aggregated information does not contain any confidential or otherwise identifiable data that could be used to identify its source.

Where Do We Store Your Personal Information?
Betterbin is based in the United States. Any information collected through the Application or electronic communications as described in this privacy policy may be stored and processed in the United States or any other country in which Betterbin or service providers maintain facilities. The United States is not recognized as having adequate safeguards. If you are located outside of the United States, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the United States.

How Do We Protect Your Personal Information?
Protecting the safety of your personal information is important to us. We maintain appropriate technical, administrative and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Certain pages on the Application may use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us.  However, SSL technology is not utilized throughout the Application.

For How Long Do We Keep Your Personal Information?
We will keep your personal information until you contact us and tell us to modify or delete it from our servers or until we determine that the personal information is no longer needed to fulfill the purposes for which it was collected. Betterbin will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, protect our assets, and enforce our agreements.

Your Rights in Relation to Our Use of Your Personal Information
You have the right to access, correct, or delete your personal information in certain circumstances. You also have the right to withdraw any consent you have given Betterbin to process your personal information. If you have questions about the personal information Betterbin has about you, need to modify, access or delete your information, or want to withdraw your consent for Betterbin to process your personal information, you can contact us as provided below.

Children’s Privacy
Our Application is not directed toward children under 18 years of age. If you are under the age of 18, please do not attempt to use the Application or provide any personal information about yourself. If we learn that we have collected personal information from a child under the age of 18, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 18, please contact us as provided below.

Governing Language
Any translation of this policy is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of this policy shall govern.

Governing Law and Jurisdiction
Unless otherwise required by applicable law, this policy, and ERBIN’s collection and use of your information, shall be governed and interpreted in accordance with the laws of the United States and the State of Wisconsin. Any disputes arising out of this policy shall be adjudicated in Waukesha County, Wisconsin or a federal court of competent jurisdiction in the Eastern District of the State of Wisconsin.

Privacy Policy Changes
Betterbin reserves the right to change its privacy policy at any time without prior notice. Any changes to the privacy policy will be posted on the Application and will be effective immediately upon posting.

How Can You Contact Betterbin?
If you have any questions, concerns or complaints about this policy, please contact us at, Wisconsin, USA.

We encourage you to contact Betterbin if you have concerns regarding this policy or our privacy practices.